Effective Date: 1 July 2025
This Service is provided by ResQ and is intended for use as is. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information under the laws of Bermuda, including the Personal Information Protection Act 2016 (PIPA). By using this Service, you agree to the collection and use of information in accordance with this policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions unless otherwise defined herein.
1. Compliance with Bermuda Law
We are committed to processing your personal information in accordance with the principles set out under Bermuda’s Personal Information Protection Act 2016 (PIPA). This means we will:
- Collect personal information lawfully and fairly;
- Use it only for legitimate purposes;
- Keep it accurate and up to date;
- Ensure it is kept secure; and
- Only retain it for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
You have rights under PIPA, including the right to access and correct your personal information, to withdraw consent, and to object to certain uses of your information.
2. Information Collection and Use
For a better experience, we may collect and process information that personally identifies you, including but not limited to:
- Name and address
- Contact information
- Device identifiers
- Payment details
- Usage behavior within the app
This information is collected to operate, maintain, and improve the Service. It will not be used for unrelated purposes without your express consent.
The app may also use third-party services (such as Google Play Services) which may collect data in accordance with their own privacy policies.
3. Retention of Your Personal Data
We will only retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Usage Data may be retained for a shorter duration, except where legally required or used for service improvement and security.
4. Log Data
In case of errors, we collect Log Data, which may include:
- IP address
- Device name and type
- OS version
- App configuration
- Time and date of usage
- Diagnostic data
This helps us monitor and improve the Service.
5. Cookies
Cookies are small data files that help recognize repeat users. While we do not use cookies directly, third-party code and libraries in the app may. You have the option to refuse cookies, though this may affect the functionality of some features.
6. Third-Party Service Providers
We may employ third parties for:
- Hosting and infrastructure
- Payment processing
- Analytics
- Customer support
These parties have limited access to personal information necessary to perform their roles and are contractually bound to keep the information confidential and use it solely for the assigned purpose.
7. Security
We implement appropriate technical and organizational measures to safeguard your data. While we strive to protect your personal information, no internet-based service is completely secure, and we cannot guarantee absolute security.
8. Links to Other Sites
Our Service may link to external websites not operated by us. We encourage you to review the privacy policies of those third-party services. We accept no responsibility for their practices.
9. Children’s Privacy
This Service is not intended for children under 13. We do not knowingly collect data from anyone under this age. If we become aware that such data has been collected, we will take immediate steps to delete it.
10. Your Rights Under PIPA
Under Bermuda’s Privacy Law, you have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete information
- Withdraw consent for processing (where applicable)
- Object to uses of your personal information
- Lodge a complaint with the Privacy Commissioner
To exercise your rights, contact us at the email address below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page and take effect immediately.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact the Privacy Officer as follows:
ResQ Privacy Officer
Email: m2grescue@gmail.com
Subject: Privacy/Data Request
