Effective Date: June 2026
ResQ App Ltd. (“ResQ”, “we”, “our”, or “us”) operates the ResQ platform, including the mobile application, website, marketplace, and related services (collectively, the “Platform”).
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with the Platform. It is intended to comply with Bermuda’s Personal Information Protection Act 2016 (“PIPA”) and other applicable legal requirements.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. COMPLIANCE WITH BERMUDA LAW
ResQ is committed to processing personal information in accordance with the principles set out under Bermuda’s Personal Information Protection Act 2016 (PIPA). We will:
- Collect personal information lawfully and fairly;
- Use personal information only for legitimate business purposes;
- Keep personal information accurate and up to date where reasonably practicable;
- Implement appropriate safeguards to protect personal information;
- Limit access to authorized personnel and service providers; and
- Retain personal information only as long as necessary for business, legal, regulatory, or operational purposes.
2. INFORMATION WE COLLECT
We may collect and process personal information including:
Identity Information
- Name;
- Date of birth;
- Profile information;
- Photographs or profile images; and
- Government-issued identification where required.
Contact Information
- Email address;
- Telephone number;
- Physical address; and
- Communication preferences.
Account Information
- Username;
- Account credentials;
- Account settings; and
- Transaction history.
Location Information
ResQ may collect and process real-time or approximate location information from users, vendors, service providers, and devices where necessary to:
- Facilitate service requests;
- Identify nearby service providers;
- Provide dispatch and navigation functionality;
- Verify service completion;
- Improve platform performance; and
- Enhance user safety and fraud prevention measures.
Users may disable location permissions through their device settings; however, certain Platform features may not function correctly without access to location information.
Marketplace Information
Where users engage in marketplace transactions, we may collect information relating to:
- Listings, product descriptions, and photographs;
- Communications between users; and
- Purchases, sales, transaction records, and marketplace activity.
Payment Information
Payment transactions are processed through third-party payment service providers. ResQ may receive payment confirmations, transaction references, billing information, payment status updates, and related transaction records. ResQ does not store complete payment card details on its servers.
Technical Information
- IP addresses, device identifiers, and device type;
- Operating system, browser, and application version information; and
- Network, diagnostic, and performance information.
Usage Information
We may collect information regarding how users interact with the Platform, including features accessed, searches performed, services requested, marketplace activity, communications, preferences, and usage patterns.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Provide and operate the Platform;
- Process transactions and payments;
- Facilitate service requests and marketplace transactions;
- Verify identities and communicate with users;
- Provide customer support and improve products/services;
- Personalize user experiences;
- Prevent fraud, maintain security, and platform integrity; and
- Comply with legal obligations and enforce our Terms & Conditions.
We will not use personal information for unrelated purposes without appropriate legal authority or consent.
4. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as necessary to provide services, administer accounts, maintain transaction records, resolve disputes, investigate complaints, comply with legal or regulatory obligations, and protect the legitimate interests of ResQ.
5. LOG DATA
When using the Platform, particularly in the event of an error or technical issue, we may collect Log Data including your IP address, device type, operating system version, application configuration, the date and time of use, crash reports, and diagnostic information to assist us in maintaining and improving the Platform.
6. COOKIES AND SIMILAR TECHNOLOGIES
The Platform and related services may use cookies, software development kits (SDKs), analytics tools, and similar technologies to improve functionality and user experience. Users may adjust browser or device settings to limit or disable certain technologies; however, some Platform features may not function properly as a result.
7. DISCLOSURE OF INFORMATION
We may share personal information with payment processors, cloud hosting providers, technology infrastructure providers, analytics providers, customer support vendors, professional advisers, auditors, and regulators. All third parties receiving personal information are expected to protect and use such information only for authorized purposes.
8. DISCLOSURE FOR LEGAL PURPOSES
ResQ may disclose personal information where reasonably necessary to comply with legal obligations, respond to court orders or lawful requests, meet regulatory requirements, investigate fraud, protect the rights, safety, or property of ResQ, our users, or the public, and enforce contractual rights.
9. INTERNATIONAL TRANSFERS
Personal information may be processed, stored, or transferred outside Bermuda where necessary to provide the Platform. Where such transfers occur, ResQ will take reasonable steps to ensure an appropriate level of protection for personal information consistent with applicable legal requirements.
10. SECURITY
ResQ implements appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. While we strive to protect personal information, no internet-based service can guarantee absolute security; transmission occurs at your own risk.
11. LINKS TO THIRD-PARTY SITES
The Platform may contain links to websites, services, or applications operated by third parties. ResQ is not responsible for the privacy practices, content, or security of third-party services and encourages users to review their respective privacy policies.
12. CHILDREN’S PRIVACY
The Platform is not intended for children or individuals who are legally unable to enter into binding agreements. We do not knowingly collect personal information from children. If we become aware of unauthorized collection from a child, we will take steps to delete it.
13. YOUR RIGHTS
Subject to applicable law, individuals may have the right to request access to their personal information, request corrections, withdraw consent, object to certain processing activities, or lodge privacy complaints. Requests may be submitted using the contact details below.
14. ACCOUNT CLOSURE
Users may request closure of their account by contacting ResQ. Certain information may be retained following account closure where necessary for legal, regulatory, accounting, fraud prevention, dispute resolution, or legitimate business purposes.
15. CHANGES TO THIS PRIVACY POLICY
ResQ may update this Privacy Policy from time to time. Updated versions will be published through the Platform or website and will become effective upon publication unless otherwise stated.
16. CONTACT US
If you have questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of personal information, please contact:
Privacy Officer
ResQ App
Email: admin@theresqapp.com
Subject: Privacy Request
Website: www.theresqapp.com
